Customer Service : Technical Info : Web Hosting Info : Autoresponders

Setting Up AutoResponders


You can place your autoresponder information on our mail server by email. Address your email to your autoresponder's UPDATING address: AutoresponderName-new@yourdomain.com, place your updating password in your email's "Subject:" line, place your autoresponder information in your message body. Send out the email. You are done!

After you placed your autoresponder information on our mail server. You can use it right away. To see if your autoresponder is working properly, just send an email (any email) to your autoresponder address:

AutoresponderName@yourdomain.com. Within minutes, you should:
1. Receive a copy of your autoresponder file at where you send out your inquiry email, and
2. Receive a copy of the inquiry email (maybe a blank email) at your autoresponder forwarding address. The inquiry email should tell you:
* when people requested your file (check the message delivery time),
* who requested your file (check the From: line),
* what file they requested (check the To: line).

Notes:
A. Signature file users: when you send your autoresponder information to our mail server, you need to disable your signature file. Otherwise, your signature will be added to your autoresponder information.

B. Attached files: When you send your autoresponder file with some email programs as "attached file", these email programs may add additional text to it. In such a case, do not use "attached file", "import" (for example, cut your autoresponder file and paste it in your email message) your autoresponder file into your email message.

C. If you send files to your autoresponder updating address more than once, the new file will overwrite the old one. YOU WILL GET AN EMPTY AUTORESPONDER FILE IF YOU SEND A BLANK UPDATING FILE.