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We encourage our customers to contact us with any questions or concerns. Customer Satisfaction is DialUp Net's highest goal and we are committed to resolve any issue and answer any question in the fastest manner possible.
We at DialUp Net are extremely proud of our high speed, high reliability network - and we want to always provide our customers with the fastest, most reliable Internet access and web hosting service.
However, like with all complex and wide-spanning systems sometimes problems do occur... and if we do not know that there IS a problem we will not know to fix it!
PLEASE, if you ever experience ANY problems with your Internet access or your web hosting LET US KNOW! We have enough back-up systems to be able to almost certainly provide you with an immediate temporary solution while we tackle the problem.
We offer 24-hour technical support and after hours sales support (excluding major holidays)
by calling 1-800-290-0461. Normal sales hours are Monday
through Friday 8 a.m. until 5 p.m. EST, available at 1-860-276-8504.
A $5.00 setup fee will apply for all telephone orders, but online
ordering is available with NO SETUP FEE.
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